You completely missed what support means
I was honestly surprised by how unhelpful your support turned out to be compared to what I expected before buying. At first, I thought you would provide prompt communication and clear guidance through the onboarding flow, but instead, I found myself waiting day after day just to get a vague answer on a simple technical issue. I even tried calling the helpline hoping to speak to someone knowledgeable, but that often went unanswered or ended with generic scripts that didn't resolve anything. The promised priority assistance felt like a distant dream. Your automatic updates created more confusion by changing interface elements without any real explanation, making the call tools harder to navigate. I cannot fathom why the billing and payment process was so opaque as well; it did not match what you described at all. I expected a streamlined experience when accessing the database feature but found it unintuitive and buggy. It’s frustrating when you pay for software that you cannot use properly and the training sessions feel rushed and poorly structured. It’s clear you do not prioritize user experience or communication, and this major gap has ruined my trust.