You aren’t quite what I was used to before, honestly
I want to address you directly about my experience with your sales and pre-purchase process compared to what I used before. Frankly, I found the approach here less streamlined and more cumbersome in some respects. The prior platform I used had clearer communication and faster responses from the sales team, making it feel more like a partnership from the start. Your team was polite, but I often felt answers were indirect or required multiple follow-ups. This added to the frustration because I was eager to get onboarded quickly. The invoicing and payment steps also seemed less transparent, which was a disappointment to me since I prefer straightforward transactions. You might want to consider making these areas more user-friendly if you want repeat clients. That said, I will admit that your product has potential, but the customer engagement in the early stages didn’t quite match what I expected based on past experiences. If you asked me to summarize this in a casual chat with a friend, I’d say you need to fix your front-end communication and sales process before it feels truly competitive.