You almost got the support hours right, just a bit off
I really appreciate how your telephonic support aligns with the working hours I usually keep for my remote setup, especially since I need assistance during early mornings or late evenings sometimes. Your team was mostly available when I needed quick help navigating the dialer and database features, which made a big difference in managing my workflow speed. However, there was a small hiccup when your support hours ended just before I could get a call about an urgent update notification. It left me waiting overnight which wasn’t ideal. If you could extend support to cover slightly later hours, it would fit my actual schedule perfectly. Still, the responsiveness during your active hours was a highlight and made me confident about your service overall.