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WFHI review

Yeh support toh bas thoda chal gaya yaar

2 out of 52 of 5Unverified experienceSupport and communication

Yeh support toh bas thoda chal gaya yaar

Maine socha tha jab maine WFHI ka software liya toh support thoda better milega, par honestly, itna confident feel nahi hua end tak. Jab maine pehli baar call kiya, toh response timing theek-thaak thi, par problem samajhne mein thodi dair lagti thi. Baar baar meinko apni baat repeat karni padti thi, jo kaafi frustrating tha. Training ka jo module tha, wo theek chala, aur software updates bhi timely aaye, isme koi dikkat nahi hui. Par jab database feature ki baat aayi toh usme acche se integrate nahi ho paya hamara kaam. Dialer tools bhi kabhi kabhi hang ho jaate the jab main important calls kar raha tha. Invoicing process clean thi aur payment system straightforward laga, isme koi dikkat nahi rahi. Lekin overall communication aur telephonic support se mujhe woh bharosa nahi mila jo main chahata tha. Shuru mein lag raha tha ki mujhe poora support milega but experience thoda average tha. Bahut baar socha ki agar koi quick resolution mile toh accha hota, par delays ne mera confidence kam kar diya. Ab baad mein jab main sochta hoon toh lagta hai ki thoda aur sincere and proactive communication honi chahiye thi, especially jab main initial training ke dauran confuse tha. Agar future mein yeh cheezein improve hoti hain toh shayad better experience ho, par filhaal toh bas average hi kaha jaa sakta hai.

Shobha MehtaPunjab, IndiaExperience: Published:
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Unverified experience

The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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