Yeh support system thoda ajeeb tha, matlab sach mein
Mujhe jo sabse zyada surprise kiya woh yeh tha ki itni baar phone karne ke baad bhi, mujhe support team se clearly apni problem ke solutions milna mushkil hi hui. Jab main database feature ke baare mein puchhti thi toh har baar alag answer milta, matlab har call par situation thodi confuse karti thi. Haan, dialer system theek tha, jo calling ka kaam karti thi woh toh sahi chalti thi, lekin support mein jo clarity honi chahiye thi, woh missing thi. Automatic updates ke baare mein mujhe pata chalna bhi unusual tha, because proper guide nahi mili ki kya update hua hai. Mujhe lagta hai agar onboarding mein pehle thoda zyada detailed explanation hota, toh mujhe baar baar same sawaal puchhne ki zarurat nahi padti. Invoicing process bhi thoda complex laga, payment ka flow samajhna itna simple nahi tha. Overall yeh feeling thi ki main baar-baar apni problem ko explain kar rahi thi par kisi ne proper dhyaan nahi diya. Thoda frustration bhi hua, specially telephonic support se jab itna waqt lag jata hai bas ek choti si problem ke liye.