Yeh support system bilkul bekar tha, yaar
Mujhe laga tha ki jab problem aayegi toh support team bahut jaldi response degi, lekin yeh expectation bilkul fail ho gayi. Main call kar raha tha, tickets raise kar raha tha, par reply ya toh bahut late aaya ya fir baat hi nahi bani. Jo bhi sawal poocha tha, clear aur helpful jawab nahi mila, lag raha tha jaise bas time waste ho raha hai. Training ke dauran kuch queries thi, unka bhi timely answer nahi tha, isliye onboarding pura karna bahut frustrating tha. Itna time decide karta hun ki main kitna software use karoon, par yahan support ne mera waqt barbaad kiya hai. Agar thoda communication improve hota, toh shayad main iski value samajh pata, par abhi feeling hai ki paise waste kiye hain. Mujhe lagta hai ki support system ko seriously lena chahiye, warna naye customers ko ye sab face nahi karna chahiye. Bahut hi disappointing experience raha mera.