Yeh response time ne toh hila diya
Pehli baat toh yeh hai ki sign up ke baad mein jyada expect nahi kar raha tha, lekin support team ki response bahut slow thi. Mujhe laga tha ki software ka usage aur database setup pe jo queries hongi, wo jaldi handle karenge, par kabhi kabhi toh din bhar wait karna padta tha. Haan, ek do baar telephonic assistance sahi thi, par overall sales aur pre-purchase stage mein unki responsiveness meri umeed se kam thi. Training process bhi thoda confuse kar raha tha, aur updates automatic hain lekin uska impact samajhna mushkil hua. Invoice aur payment kaafi straightforward tha, ismein koi dikkat nahi hui. Bas yeh lag raha tha ki agar communication thoda aur tezz hota toh overall experience better hota. Thoda disappointment toh raha, par product ka potential samajh sakta hoon main.