ye support toh pehle se kaafi bekar laga
Main pehle bhi doosre softwares use karti rahi hoon aur honestly, ye support waali cheez bilkul alag thi. Mujhe laga tha ki helpdesk se kuch zyada acha support milega par wo utna faida nahi hua. Mujhe baar baar apni baat repeat karni padti thi jo bahut thakawat wali cheez thi. Delay bhi jyada tha response mein, aur kabhi kabhi lagta ki support team samajh nahi pa rahi thi ki main kya problem face kar rahi thi. Dialer feature sahi tha par jab database ya automatic updates ki baat aayi toh issues aaye jispe kisi ne timely help nahi di. Mujhe lagta hai ki main jyada independent hi reh sakti thi kyunki support se madad lene mein zyada time waste hota tha. Overall experience mujhe thoda disappointed kiya kyunki mujhe thoda better communication aur samajhdari ki ummeed thi. Payment aur invoicing process bhi thoda confusing tha, aur jab maine call ki support line pe toh wait time bhi kaafi lamba tha. Ye software use karne mein mujhe frustration zyada hua support ki wajah se, jo pehle ke experiences se bilkul match nahi kiya. Main fir se sochungi agar mujhe aage bhi koi solution chahiye toh.