Wouldn't repeat the training, order of steps felt odd
I went through the training and onboarding offered with WFHI, and I found the overall structure a bit lacking. The steps didn’t quite flow logically; for instance, some technical terms and software functions were introduced before an adequate explanation or demo was given, which made me feel lost at times. The sequence of going from sign-up to billing to using the dialer was a little disjointed, which meant I had to keep jumping back and forth between modules to get clarity. On a positive note, the telephonic support was reachable and polite, and that helped when I got stuck. Also, automatic updates appeared to run smoothly without interrupting my workflow. However, I’d say the training content and practical steps needed better alignment so users could build confidence progressively. If I had the choice, I probably wouldn’t go through the training again in exactly this format since it felt like I had to figure out some things on my own anyway. It wasn’t totally unhelpful, but rearranging the steps and adding clearer guidance would make it much more digestible for busy professionals looking to get started quickly.