Wouldn’t repeat the experience given unclear explanations
I found the support experience frustrating mainly because the explanations were never clear enough to guide me through the software setup. At one point, when I was trying to understand how updates affect my access to calling tools, the telephonic support gave me a vague response that left me more confused. I tried multiple times to get a straightforward answer, but it still felt like they weren’t on the same page with the latest system upgrades. The training materials didn’t help much either, as they were too generic. Other parts of onboarding weren’t reassuring, and I often had to guess what to do next because of the lack of clear instructions. Because of this, I don’t think I would choose to use WFHI software again unless there are significant improvements in communication.