Wouldn't recommend, totally unresponsive support
I have to say, the training and onboarding process was extremely disappointing. The people responsible for support were practically unreachable when I needed help understanding how to use the database features or the dialer properly. Whenever I tried to call for telephonic support, I had to wait forever, and often my calls went unanswered. Emails were rarely responded to, and when they finally did, the answers were generic and didn't directly address the problems I was facing. This made me feel ignored and frustrated, especially because the onboarding material alone wasn’t sufficient to navigate the software smoothly. Automatic updates sometimes caused issues that I couldn’t fix on my own, and without timely assistance, it felt like I was left stranded. Even the sign-up and payment process went fine initially, but once I started using the software, it quickly became clear that support responsiveness was a major issue. I told my friend it was like dealing with a black hole—no matter how much I reached out, no meaningful help came through. This experience has been more stressful than productive and I doubt I’ll continue with these services.