Wouldn't recommend to a friend, mishandled every step
I was quite disappointed with the sales and pre-purchase process. The sign-up experience was cluttered and unclear, making the start frustrating. When some transaction issue happened, the resolution was slow and communication from support was lacking in clarity. I expected better guidance on how to fix problems before purchase, but the information was vague and support delays made it worse. Invoicing seemed complicated, with some discrepancies that were not resolved promptly. It created a feeling that the service was not fully prepared for handling issues in a timely way. They do provide telephonic support, but it was not very effective at calming concerns or providing direct answers. This lack of smooth handling for things going wrong leaves potential customers unsure if they should proceed. Honestly, I would hesitate to recommend this platform to a friend based on my experience, since buying software and services should not involve this many hurdles before even starting. There was some decent database functionality, however, so it was not a total loss, but far from what I expected overall.