Wouldn’t do this again with you
I have to be candid about my experience with your training and onboarding process; it frankly didn’t work out well for me. After the initial setup, the daily training sessions kept having issues where the links wouldn’t load or the system would freeze, which meant I spent more time troubleshooting than learning. The onboarding flow was supposed to be smooth but instead became frustrating because it kept losing progress or showing outdated information. Also, the calling tools and dialer features frequently lagged, so even trying to practice using them was a hassle. The database feature promised to help streamline my workflow, but it often displayed incorrect or incomplete data, causing confusion. I reached out to your telephonic support multiple times but received inconsistent help that didn’t resolve my core issues. The invoicing and payment process was straightforward, at least, but that did little to offset the poor experience with the software itself. In sum, I wouldn’t go through this with your company again based on how the day-to-day functionality and training behaved.