Wouldn't do it again given the onboarding delay
Initially, I thought the sign-up process would be straightforward, but it took much longer than I expected to get everything set up. The database took some time to organize, and the dialing tool wasn't immediately intuitive, so that delayed my starting point. Telephonic support was helpful when I finally got through, but the wait times before that were quite frustrating, and I felt like I was waiting too much without clear updates. The automatic updates did not affect my workflow positively or negatively, so at least that was neutral. I appreciated the invoicing process being clear and prompt, but overall, the onboarding experience wasn't smooth. I had hoped the training would help accelerate my usage, but it felt like I was left figuring out a lot on my own. Also, the calling features seemed decent once they were working, but it took too long to reach that point. In hindsight, I might consider other options as this was not efficient for me, and I wouldn't do it again given how long it took to get going and how slow the initial support was.