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WFHI review

wouldn’t choose to do this again because finding features was too hard

1 out of 51 of 5Verified customerSoftware and access

wouldn’t choose to do this again because finding features was too hard

The software was notably difficult to navigate when I was trying to find specific functions like the call logs or the updated database entries. I went through multiple menus and submenus but felt lost each time. The onboarding process was supposed to ease this, but the training materials were limited in helping me locate the exact tools quickly. The dialer itself was okay once found, but getting to it without clues took a disproportionate amount of time. Automatic updates didn’t improve this confusion since the labels and navigation remained inconsistent. I appreciated the telephonic support’s effort when I called, though waiting times made the experience less pleasant. The payment and invoicing steps were straightforward and well organized, but that alone wasn’t enough to compensate for the main software access difficulties. Despite a small hope that persistence could help me master the system eventually, the frustration outweighed the benefits. Overall, given this experience, I would not choose to go through the process with the same expectations again as it was more taxing than productive for me.

Jeevan NairWest Bengal, IndiaExperience: Published:
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