Would Use Your Support Again Despite Some Ongoing Setup Needs
You provide support that meets essential needs but there’s a balance between one-off setup and ongoing guidance that’s worth noting. I appreciated the clear instructions during initial onboarding as this covered most of the complicated configurations. After that, daily use didn’t require constant assistance, which was good because ongoing support calls were limited. Still, when updates rolled out automatically they sometimes introduced minor changes that required follow-up questions. I found your team helpful and responsive when those moments came, reinforcing my sense that the support setup works well but could improve by anticipating longer-term user questions. Given this mix, I would take your support again next time with reasonable expectations about what needs one-off versus continued focus.