Would use WFHI again but felt some guidance was lacking
I’d say I had a generally positive experience using WFHI software, but I did find that I had to figure out quite a few things on my own. The provided training and onboarding materials were helpful but left some gaps, especially when it came to integrating the dialer with the database feature in the way I wanted. I appreciated the fairly clear payment process and that signing up was straightforward, but the automation aspects could have been better explained. Telephonic support was responsive but sometimes I felt I had to push for detailed answers rather than receiving proactive guidance. Despite this, I found the software reliable and the updates convenient to install. Balancing these positives and negatives, I would definitely consider using the WFHI services again, though possibly I’d seek additional external resources to supplement the training.