Would use their support again, but expect some waiting
My experience with WFHI’s support and communication was mostly positive, although it did require some patience. When I first needed help understanding the dialer settings, I called their telephonic support and waited a few minutes before someone responded. The support I received was clear and repetitive enough for me to fully understand, which was helpful because I’d had some trouble during training. They repeated some instructions without any hesitation, which made it easier to grasp the system's nuances. However, the waiting time was a bit frustrating, especially because I was eager to get going quickly. Despite that, the team was friendly and thorough, and the automatic updates kept the software running smoothly without me needing to intervene. Considering everything, I would definitely call their support again if needed, just keeping in mind that some waiting is part of the process.