Would use support again though small hiccup there
I've used WFHI's telephonic support a few times while using their software and training services. Generally, the team was helpful, giving clear guidance when I had issues understanding the dialing tools and database integration. However, in a couple of instances, I had to troubleshoot problems on my own because either the waiting time was longer or the information provided wasn't precise enough. Despite this, the software itself did the job well and the automatic updates meant fewer manual fixes were needed. The sign-up and payment process was fairly straightforward, and the invoicing came through without much hassle. From a practical standpoint, even though I had to figure out some things myself, the support was satisfactory enough for me to consider relying on it again if needed. Overall, the experience was positive with just a minor reservation about how quickly and efficiently support could respond. I would still recommend the support line as a resource and would use it again should questions arise, because it helped me continue working rather than stopping entirely.