Would use support again, though it took some digging
Finding the right information through WFHI's support was mostly straightforward, but I often found myself scrolling through FAQs or forums before landing on what I really needed. They have plenty of resources, which is good, but sometimes it feels like you have to explain the same issue repeatedly because the answers aren't grouped intuitively. After some trials, I managed to get clear responses from telephonic support which helped me understand how the software updates work and the nuances of the database feature. Even though it wasn't always quick to find, the support was consistent and polite. If I had to do this again, I'd probably start by calling them quicker to avoid long searches. The whole process taught me a lot about their communication style, which I appreciate now.