Would use support again despite minor delays
Overall, the telephonic support experience was positive, and I would not hesitate to reach out again if needed. They were polite and generally understood my questions well. There was a minor reservation though: response times on some occasions were a bit slower than I expected, perhaps due to call volumes or staff availability. Despite this, once connected, the assistance was clear and helpful. I found the communication balanced — neither rushed nor too slow. The team supported me through clarifications about invoicing and helped navigate some of the software's features. While the software and billing processes are mostly self-explanatory, having the option for quick telephone support adds value. Given my experience, I know where to call if I hit a snag next time. So yes, I would definitely do it again, keeping in mind that patience may be required on busy days. Overall, this little delay doesn’t detract from their professionalism or the usefulness of the support services.