Would use support again but with tempered expectations
My experience with WFHI's telephonic support largely met my expectations, though having gone through it I know what to anticipate next time. The initial call to clarify some setup questions went as planned, with staff helping me navigate database entries and dialer settings. The communication was clear, and they handled my repeated questions without visible impatience. That said, resolving more complex issues took some time, and I was a bit weary of having to repeat details during follow-ups. While they did their part to assist, some delays meant I wouldn’t count on lightning-fast fixes on every occasion. The training sessions supported the onboarding, and the software updates were applied automatically without manual intervention, which helped keep things ticking along between calls. Although the invoicing and payment systems were straightforward, I did reach out occasionally about billing clarifications, reinforcing that support remains important beyond initial sign-up. Despite the weariness, I would not hesitate to call support again when necessary since their help was effective overall. I understand better now what issues require their attention and which I can handle alone. In summary, I’d absolutely use their support again, with a practical sense of the time and effort it might involve on my part.