My experience with telephonic support was generally good overall, but it did involve a bit of waitin

My experience with telephonic support was generally good overall, but it did involve a bit of waitin

My experience with telephonic support was generally good overall, but it did involve a bit of waiting and some repetition. When I called, there were a few minutes on hold before someone picked up, which is understandable during busy times. While the reps were patient, I did find myself explaining the same issue a couple of times since sometimes the first person wasn’t fully able to resolve it and I got transferred. That could get tiring if you’re pressed for time. That said, the information I received was clear and eventually solved most of my problems with the database and dialer setup. The automatic updates didn’t require interacting with support, which was a welcome break. Given that, I would definitely reach out to support again whenever I need help, but I’d also be mentally prepared for those occasional delays and repeated explanations in the process. The sign-up and invoicing parts of the experience were smoother and did not require any calls at all, so that felt like a positive contrast.