Would use support again but hours can be tricky
I found the support service quite helpful when I needed it, which made the overall experience positive. However, sometimes the hours they offered assistance didn’t quite align with my work schedule, making it a bit difficult to get timely help. They were patient and knowledgeable when I managed to connect, but I had to plan calls carefully around my own availability. This meant I sometimes postponed tasks waiting for support, which wasn’t ideal. The software itself worked well during the hours I used it, and the automatic updates never disrupted my workflow. Payment and invoicing were handled without issues, which was reassuring. In the future, I would certainly use their support services again because when it works, it works well. But I hope their support hours become more flexible to accommodate varied schedules like mine.