Would use it again, but expect some self-work
My overall experience with WFHI’s support and communication was fairly balanced. The training provided a foundation, but honestly, a lot of the finer details had to be worked out by myself. For example, initial onboarding was smooth, yet when I needed to integrate the calling dialer with my database, I found the instructions somewhat sparse. Telephonic support was available, but I often had to clarify my questions or push for detailed answers. On the positive side, their automatic updates rarely disrupted my workflow, and any issues that surfaced seemed manageable with a bit of patience. Payment and invoicing procedures were clear, and signing up was hassle-free, which did reduce some stress. In future, I might opt to use the software again, but I would prepare to invest some time learning and troubleshooting independently rather than relying extensively on the helpdesk. This experience suggests it's suitable for users comfortable with a degree of hands-on work alongside the available communication channels.