Would use again if billing labels were clearer
I’ve used WFHI’s software and services now, and honestly, the billing and payment steps made me weary pretty fast. The wording around invoices and payment confirmation is all a bit confusing — like, you think you’ve paid, but sometimes the label might say pending or something which makes you doubt yourself. I’ve explained this to support before, so I knew what to expect going in, but it’s tiresome. That said, the actual payment process is secure and functional and after some getting used to, it’s manageable. I would say yes, I’d probably do it again because the rest of the system works well enough to justify it. The key thing is that it doesn’t become a guessing game every time you check your account or invoices. In conclusion, not the smoothest, but it gets the job done and I can handle it if I keep reminding myself to be careful with the labels.