Would try the onboarding again with some patience
My experience with training and onboarding was a bit of a mixed bag. On one hand, the material covered everything practically needed, and the videos plus guides were easy to follow for basic setup and getting started with the dialer and database. On the other hand, sometimes I had to hunt around the resources to find exactly what I needed, which slowed down progress. The automatic updates sometimes changed the interface, making me double-check the training content wasn’t outdated. Despite that, I think I would do the onboarding process again because ultimately it did prepare me to use the software, but I’d give myself more patience and maybe spend extra time with support calls. It wasn’t seamless but it worked satisfactorily — especially if you are self-motivated and detail oriented.