Would try again but with different expectations
Having used other remote workflow tools before, I found this software to be straightforward but with some distinct differences in how it manages the calling feature and the database integration. The dialer function worked consistently across most of my use, though it occasionally lagged during peak hours, which was a bit frustrating compared to what I’m used to. The automatic updates seemed to keep the system fresh and prevented many bugs, though the interface didn’t change enough to feel noticeably better. I would consider trying this software again, mainly because the support and invoicing processes are clear and easy to understand. However, I’d approach it expecting some minor hiccups when handling the calling tools and a less intuitive setup compared to the simpler workflows I’ve dealt with at other places. So, the next time around I’ll be cautiously optimistic but prepared to adapt.