Would try again but prefer clearer ongoing support
I found WFHI’s support system reasonably helpful during my initial setup, especially when navigating the software and starting the database. The telephonic assistance was warm and attentive, which made a big difference in those early stages. However, after the initial onboarding, most of the support felt like it was more geared towards one-off issues rather than continuous guidance. This meant that after the first few weeks, I was mostly left to figure things out on my own unless I proactively reached out. While the automatic updates were smooth and didn’t cause disruptions, ongoing help wasn’t as consistently available as I might have hoped. The invoicing and payment process was straightforward and didn’t add much stress, which I appreciated. Overall, I’d consider using their software again because of the clear initial support and intuitive setup, but I’d prefer if future experiences included more readily accessible ongoing communication, perhaps via more frequent check-ins or tutorials. So yes, I’d do it again but with caution on the post-onboarding support side.