would tell a friend: onboarding wasn’t clear at all
I really wanted to like the training and onboarding with WFHI, but honestly, it just didn’t work for me. The explanations were confusing and I felt lost during the whole process. I was excited at the start, thinking things would be straightforward, but the training materials didn’t simplify things enough. There were moments when I had to guess what to do next because the steps weren't clearly laid out. It seemed like they expected prior knowledge, which made it even harder. I hoped the telephonic support would help me through, but the wait times and responses were slow, which added to my frustration. The sign-up was smooth but didn’t prepare me well for the rest of the software. I tried to keep up, but each new tool or feature just made me more unsure. I wish the training was more patient and systematic so I could follow along easily. Overall, I’m disappointed and don’t feel ready to use the software confidently after the onboarding. It just felt like too many gaps in explaining basics. I wanted it to help me, but instead I feel overwhelmed and hesitant about moving forward with it.