Would tell a friend: mixed ease in getting support
I was trying to figure out how straightforward it would be to get support from WFHI when using their software and tools. At first, I thought the help documentation might be enough, as it seemed pretty detailed, but sometimes it was hard to pinpoint solutions quickly. The telephonic support was a bit of a hit and miss; at times, it was easy to reach someone helpful who explained issues calmly, but other times the waiting and follow-up left me a bit unsure if I was going to get timely answers. The ticket system wasn’t always seamless either, occasionally I felt I had to repeat things or wait longer than desirable to get clarifications. Payment and invoicing details though were clearly laid out and easy to manage, so that was a positive. Overall, if I were to summarize to a friend, I’d say the software itself works fairly well, the training materials are decent, but getting quick help when stuck could be improved; it’s somewhere between okay and a bit frustrating for me at times, depending on the issue. It’s usable though, and I see potential once you get familiar.