Would tell a friend it’s not very easy
My experience with WFHI's support and communication channels was a bit of a mixed bag, but mostly challenging. Initially, I was looking to understand how to best use their database and calling tools to streamline my workflow. I started by navigating their online resources, but found the information a bit scattered and incomplete for my needs. Looking for more direct help, I used the telephonic support, which was available but involved waiting on hold longer than I expected. When I finally connected with an agent, the help was somewhat limited and I had to repeat information several times, making the process frustrating. The updates to their software were automatic, which meant I sometimes encountered new features without clear guidance or explanation. This made it harder to get used to the software's new elements quickly. Still, I appreciate that the invoicing and payment process was straightforward and mostly clear. Summing it up for a friend, I would say the support exists but is not very easy to use or reliable. If you value quick and thorough help, you might have to prepare for some hassle. The software itself has potential, but without better communication, it can turn into a drawn-out learning curve.