Would tell a friend it’s confusing more than helpful
From my experience, the support and communication around this product were quite frustrating primarily because of unclear wording and badly labelled features. On the one hand, I appreciate that the team made attempts to explain processes like signing up and handling the dialer tool via email and calls, but on the other hand, the labels within the software seemed almost contradictory at times. For example, some buttons promised one function, yet they performed something quite different, which led to wasted time and a couple of mistaken settings. The training tried to clarify things but felt too generic. At least the automatic updates didn’t break anything unexpectedly, which gave a little relief. If I were telling a friend about this, I would say it might be useful if you have patience, but it’s often confusing and requires a lot of self-navigation rather than clear guidance.