Would tell a friend it’s a mixed bag with support
From day to day, the support experience has been a bit up and down. On one hand, the telephonic assistance is generally polite and willing to help, especially when you catch them early in the day. They’re patient when explaining how updates or features work over time, and I appreciated that. On the other hand, sometimes responses are delayed or involve repeating information I already shared, which can be frustrating. The follow-up calls don’t always happen as promised, and the system notifications aren’t clear if an issue has been resolved or not. So, while they do try, the overall communication feels inconsistent as the days go on beyond the first interactions. I’d say it’s okay if you’re patient, but not something I’d rave about in terms of ongoing ease or reliability.