Would suit those who need steady guidance, not so much for quick self-starters
I wasn’t entirely sure at first how much support I’d actually get, but by the end of my onboarding it was clear that the communication channels were pretty solid. Calling their helpline felt a bit daunting initially, especially because I wasn't sure how in-depth the guidance would be over the phone. But as we talked through setting up the dialer and getting the database synced with my workflow, they were patient and thorough. It made me more confident about using the software for managing remote workflows, though I have to admit it still felt a little overwhelming in spots. I think if you’re someone who prefers step-by-step help and doesn’t mind asking a lot of questions, this setup would work well. However, for people who like to figure things out fast or want a more hands-off approach, it might not be the right fit. The ongoing support does give a sense of reassurance, but there's a fair bit of initial hand-holding that you have to be ready for. Overall, I felt they were responsive, and despite some initial awkwardness, I ended up feeling pretty good about the way everything was explained and supported.