Would suit those comfortable reaching out, might frustrate if you hate follow-ups
I recently completed the onboarding process and had to contact support a few times. The telephonic support team was generally helpful and we managed to resolve most issues during the calls. I appreciated that the lines were usually not overloaded and waiting times were moderate. However, I can see how someone who wants answers to be instantaneous might find the wait a bit irritating for more complex queries. The communication was clear and paced well, which suited my learning speed. If you prefer hands-on training but don't mind occasionally needing to clarify details by phone, this should work well for you. That said, the priority assistance offered is a good fallback, although the responses could be a bit faster. I think I'd reach out again if I needed help setting up new features or encountered configuration questions since the support team was quite knowledgeable. It might not be best for people who dislike back-and-forth or waiting for callbacks, but overall, it provides solid backup during the initial stages of using the software.