Would suit those comfortable figuring out things independently
Reflecting on my time with the training and onboarding, I think this offering is best for people who don’t mind working things out on their own. The initial setup was somewhat guided with videos and manuals, but I found that a lot of the daily use—especially managing the dialer and database—required trial and error to understand fully. The automatic updates are mostly seamless, but sometimes I had to check release notes to catch what had changed, which took some effort. The telephonic support was helpful in clarifying specific points, but I rarely received proactive guidance during onboarding, so if you prefer more hand-holding, it might not be ideal. That said, once past the first week, the workflow felt manageable and the features matched everyday remote work needs fairly well. Those who are used to exploring software independently or who have some technical background will likely appreciate this, while newer users might find the experience a bit challenging. The sign-up and invoicing steps were easy enough, but the deeper use required patience to learn on the go.