Would suit experienced users; beginners might struggle
I found the telephonic support helpful when I managed to reach out, as the team was generally polite and prompt with answers. However, a lot of the process felt like something I had to figure out on my own, especially during the early onboarding and setup. The documentation helped to a degree, but it didn’t cover all the scenarios I faced when dealing with the database and dialer. If you have a good technical background or some experience with remote workflow software, this might be manageable and even straightforward. For someone less experienced or expecting more handholding, the initial learning curve and gaps in guided help could be frustrating. In terms of communication, while the support was decent when contacted, the proactive guidance seemed minimal. So overall, I would say this product suits more independent users, while beginners might find themselves having to puzzle things out themselves quite a bit.