Would sign up again despite setup effort
The support and communication side was mostly a one-time setup. Once you get your initial training, and set up your dialer and database connections, things mostly run on their own. The onboarding process requires some calls and back-and-forth with telephonic support, especially if you ask detailed questions. Beyond that, the product updates and occasional calls to the helpdesk are the only times support gets involved. Usually, most of the training is front-loaded and doesn’t need repeating unless your team changes or you add new features. I was pleased that support responses were quick whenever I called, but the tradeoff is that they don’t provide an ongoing helpline for daily issues unless you go for a premium plan. Overall, the effort required felt reasonable, and I think I’d do it again because after the initial setup, the system kind of runs smoothly on its own. No extended daily communication required, and the automatic updates keep things current without any manual intervention from me. This suits those who want low maintenance remote workflow tools.