Would recommend, but might need support again
I found the support and communication from WFHI generally efficient and responsive enough for my needs. The telephonic support team was polite and helpful, explaining processes clearly whenever I had a question during my usage of the software. I did experience one minor delay with the update rollout, which meant I had to follow up to get the latest functionality; this wasn’t a big issue but made me think I might need assistance more than once in the future. The onboarding training was well structured, though not extremely detailed, so some trial and error was involved initially. I appreciated the database features and how they integrated seamlessly with the calling tools and dialer throughout the week’s workflow. The sign-up and invoicing was straightforward, enabling me to focus more on learning the software rather than administrative tasks. Overall, telling a friend, I’d say the service is solid but not flawless; you’ll likely get through fine but keep in mind that the occasional prompt for support might come up, which they do handle competently.