Would probably not do it again
The onboarding process was standard, with training videos and some live sessions. However, when I ran into issues during setup, things didn't go smoothly. Error messages were generic and the automated suggestions rarely fixed the problem. I raised a ticket for a database sync failure but it took longer than expected to receive a response. Once the response came, the solution was minimal and I had to troubleshoot much of it on my own. The dialer sometimes lagged and dropped connections which was frustrating during practice calls. While the software did have some useful features, the overall experience felt more like a test of patience than a helpful training tool. Given this, I’m unlikely to choose it again if I start a similar project later.