Would probably need a bit more help next time around
So, I went through the onboarding and training process for the software, and it was generally good. The online modules were clear and gave me a decent walkthrough of the calling tools and database sections. But honestly, I felt like I’d still want some hand-holding if I set everything up again. For example, some things about automatic updates weren’t super obvious and I found myself double-checking with support after finishing the training. I think it’s partly because the training didn’t focus enough on what to expect once the updates kick in and how that might affect my settings. The telephonic support was helpful when I needed it, but I wish there was a way to get quick clarifications during the onboarding so I wouldn’t have to wait. The sign-up and payment parts were pretty straightforward though, nothing complicated there. I liked the overall flow albeit a bit slow at times, but I just feel the training could include more about ongoing changes and troubleshooting tips. Still, I appreciate how thorough and user-friendly the platform is overall—it’s just that next time, I expect I’ll reach out again for help.