Would probably engage support again, but mostly figure things myself
When using WFHI's telephonic support, I found that while help was available, a lot of the communication effectively involved me explaining my issues multiple times before arriving at a potential solution. This meant I ended up working out most of the setup and troubleshooting on my own through the portal and training material. The support staff were polite and professional but sometimes a bit slow to provide direct answers, which made me depend more on the knowledge base and trial-and-error during calls. Despite that, I would say the assistance was sufficient to get me through tricky scenarios, just requiring extra patience. I am inclined to use WFHI again because the support tone was understated and I appreciate that I could advance my knowledge with minimal handholding. The invoice and billing process was straightforward too, and the calling tools integrated fairly well. Given this experience, I think I would repeat the onboarding and leaning period, relying on available resources before reaching out. So, while my encounters with support involved more self-work than I expected, it was a positive learning process I could manage, and I’d engage their service again if needed.