would probably do it again but might need some help next time
The overall training was good and the onboarding was clear enough for me to get the hang of the software and the dialer features. I liked how the database was integrated and automatic updates made sure I didn't miss anything new. The telephonic support helped briefly when I had a question about the calling tools. Signing up and invoicing went smoothly without much trouble. However, I can see myself needing help again if I have to reinstall or switch devices because there were some setup steps that didn't fully sink in the first time. The instructions are decent but some parts could be explained better for future reference. So while I would definitely do it again to keep working with the workflow software, I would keep in mind that occasional support calls might be necessary to stay fully confident using all features efficiently.