Would not want to repeat this onboarding experience
I began the training with some hope but got frustrated early on, especially when trying to follow the initial setup instructions for the software. There was one moment when the trainers explained the dialer use too quickly, and I couldn’t keep up with the pace or ask my questions properly. The rest of the introduction was somewhat vague and confusing as I didn’t get clear guidance on how the database should be managed day to day. I was expecting more structured and detailed training before starting to use the calling tools and automatic updates, but instead it felt scattered. Trying to solve this on my own for the rest of the week didn’t help, and when I contacted support, the waiting times made it worse. So frankly, I’m not sure I would want to go through this process again because it was frustrating and didn’t help me feel confident at all.