Would not use WFHI again due to inconsistent ongoing support
In my experience, the daily support and communication from WFHI were quite inconsistent overall, which led me to conclude that I would not use their services again. Initially, the onboarding and training went fine, and the sign-up and invoicing process was straightforward. The automatic updates were usually seamless, and the software itself, including the dialer and database, functioned adequately. However, after the initial period, telephonic support became less reliable. There were numerous occasions when my queries took a long time to get addressed or were partially resolved. While the training was somewhat thorough, the lack of consistent follow-up made maintaining confidence difficult. This uneven support behavior day to day outweighed the positives. Given the choice, I would look elsewhere since dependable and ongoing assistance is crucial for managing remote workflows. Overall, not an experience I am eager to repeat.