Would not use it again given my hours
I would not choose this workflow software again because it didn’t match up well at all with the hours I actually work. The calling tools and dialer seemed designed for a schedule that didn’t fit my own, so I spent too much time waiting and unable to make meaningful progress. Despite trying to adjust the database and filter features, the support hours didn’t align with when I was active, leaving me without timely assistance. The sign-up and invoice processing were smooth, but that was the only part that went well. Frequent automatic updates changed some key functionalities unexpectedly, and follow-up telephonic support was hard to reach during my working times. I ended up feeling frustrated and unable to fully utilize the software or training because of these timing mismatches, so this experience was disappointing throughout.