Would not try their support line again, too frustrating

Would not try their support line again, too frustrating

I found the support experience really disappointing because I had to repeat my issue multiple times to different agents without any progress. The waiting time to speak to someone was longer than I expected. Each time I called, I explained the same problem about the dialer and database syncing not working as expected, but no real solution came through. The training and onboarding were okay, but once I faced issues, the telephonic support was not helpful enough to resolve them quickly. Also, the automatic updates seemed to cause new problems instead of fixing old ones. Because of these delays and repeated explanations, I cannot say I would use their support again if there is a severe problem.