Would not suit you if you want steady, reliable support
I kept hoping that the telephonic support would improve after the initial day, but sadly, that was not the case over the longer term. While the first onboarding call went okay, after that things became frustrating. Usually, I could get someone on the line, but often the answers were vague or didn’t actually resolve the issues I faced. For example, there was this one time mid-week when the dialer froze randomly during a necessary work session. I called support immediately, but the person seemed distracted and kept putting me on hold without any clear updates. Eventually, the call dropped and I had to try again, only to be shuffled between different staff. This isn’t quite what I expected when I signed up. If you are someone who needs very reliable and quick telephonic help, without having to repeat yourself multiple times or wait endlessly, this might not suit you. The software itself sometimes updates automatically, which is good, but if something breaks and you need immediate assistance, personal support doesn’t feel dependable here. I was left quite frustrated on many days and felt the communication was lacking in follow-through. I really hoped for something better, but it feels inconsistent and patchy instead.