Would not suit those needing quick, clear billing help
I found the billing and payments process quite frustrating, primarily because your responsiveness left much to be desired. It took far too long to even get a proper explanation of the charges on my invoice, which I thought should be straightforward in such tech products. When I finally reached out by phone, the support was polite but not efficiently helpful, needing many follow-ups before resolving simple queries. On the plus side, the software updates seemed fairly automatic, so I didn't have to worry about manually tracking the version or anything. However, that small convenience did little to overshadow the ongoing communication delays I encountered, which made managing my account unnecessarily complicated. For anyone looking for a smooth and quick resolution path for billing questions, I think this might not suit your needs. If you're patient and okay with slow feedback loops, perhaps you could make it work, but I nearly gave up several times waiting for responses. The sign-up and initial invoicing steps were okay, but afterward, the trouble really started. I had hoped the training might cover billing questions better, but it was more about software features. Overall, while the product has some neat features like an integrated dialer and database, the billing support and payment clarity seriously hindered my experience.